Shipping, Taxes and Returns
We ship most orders within 1 business day.
All orders are dispatched from Perth, Western Australia.
---------------------------------------------
We have temporarily paused new orders to the USA
The United States import tariff rules are set to change for all orders arriving into the USA from the 29th of August. This includes the suspension of the De Minimis Threshold, which allowed low-value goods (under USD $800) to be exempt from import duties.
While the new tariffs for goods from Australia will only be a minimal increase to our product prices for US customers (+10%), we unfortunately do not have information on how this new duty can be paid.
Our postal carrier (Australia Post) is currently awaiting advice from the US Customs and Border Protection (CBP) on how duties can be collected.
As soon as a method of payment is made available to us, we will resume services to the USA. Thank you for your patience!
---------------------------------------------
International Shipping
We have negotiated the lowest possible international shipping rates with Australia Post, and have passed on the savings to you. Standard shipping rates by country as follows:
USA - $2.99 USD
Canada - $3.99 CAD
UK - £2.99 GBP
Europe - From €4.99 EUR (subject to location)
New Zealand - $5 AUD
Asia Pacific - $5 AUD
Rest of World - $15 AUD
Express shipping options also available from the cart.
Free standard shipping / discounted express shipping on orders over AU $100.
Import Duties and Sales Tax
Please note the following regarding import duties and sales taxes:
USA - service temporarily paused while we wait for advice on how new the base line tariffs can be paid to the US Customs and Border Protection.
Canada - duties/tariffs do not apply for our products when imported directly into Canada. Orders may incur sales tax of between 5 and 15% depending on the province or territory, which will need to be paid on arrival.
European Union - for orders up to 150 EUR, sales tax is included in the product price and import duties are waived. Orders over 150 EUR are without sales tax, which will need to be paid together with import duties on arrival into the EU.
UK - sales tax of 20% is included in the product price. Import duties apply to orders over 135 GBP and must be paid to Royal Mail on arrival into the UK.
Other countries - please refer to your local customs office for information on duties payable.
Concentric Cycling is not liable for local duties, taxes or losses that may arise from a customer refusing to pay the relevant duties on a purchase.
Shipping time from Australia in business days is as follows:
(For major cities delivery is usually on the lower end)
USA / UK / NZ
Standard - 5 to 15 days
Express - 3 to 8 days
Canada
Standard - 10 to 20 days
Express - 5 to 10 days
Asia Pacific
Standard - 10 to 20 days
Express - 4 to 8 days
Europe / Rest of World
Standard - 15 to 25 days
Express - 6 to 10 days
---------------------------------------------
Domestic Shipping (Australia)
Standard shipping - AU $5 flat rate
Express shipping - AU $10 flat rate
Free standard shipping / discounted express shipping on orders over AU $100.
Orders within Australia include GST.
Shipping time in business days is as follows:
(For major cities delivery is usually on the lower end)
Standard - 2 to 8 days
Express - 1 to 4 days