Shipping, Taxes and Returns

We ship most orders within 1 business day.

All orders are dispatched from Perth, Western Australia.

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International Shipping

New Zealand - AU $7 flat rate
US / Canada / Asia Pacific - AU $10 flat rate
UK / Europe / Rest of World - AU $15 flat rate

Free standard shipping / discounted express shipping on orders over AU $100.

 

Import Duties and Sales Tax

Please note the following regarding import duties and sales taxes:

USA - there are no duties for imports into the USA due to the Australia-United States Free Trade Agreement (AUSFTA). Sales tax may apply in some states.

European Union / Northern Ireland - for orders up to 150 EUR, sales tax is included in the product price and import duties are waived. Orders over 150 EUR are without sales tax, which will need to be paid together with import duties on arrival into the EU.

UK - we are in the process of integrating sales tax and duties into our website. At this time, these are not included in the purchase price and will need to be paid on arrival into the UK.

Other countries - please refer to your local customs office for information on duties payable.

Concentric Cycling is not liable for local duties, taxes or losses that may arise from a customer refusing to pay the relevant duties on a purchase.

 

Shipping time from Australia in business days is as follows:

(For major cities delivery is usually on the lower end)

USA / UK / NZ
Standard - 5 to 15 days
Express - 3 to 8 days

Canada
Standard - 10 to 20 days
Express - 5 to 10 days

Asia Pacific
Standard - 10 to 20 days
Express - 4 to 8 days

Europe / Rest of World
Standard - 15 to 25 days
Express - 6 to 10 days

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Domestic Shipping (Australia)

Standard shipping - AU $5 flat rate
Express shipping - AU $10 flat rate

Free standard shipping / discounted express shipping on orders over AU $100.

 

Orders within Australia include GST.

 

Shipping time in business days is as follows:

(For major cities delivery is usually on the lower end)

Standard - 2 to 8 days
Express - 1 to 4 days

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Return Policy

We offer a 30 day return policy. If you are unhappy with your purchase for whatever reason, including change of mind, contact us within 30 days of making your purchase, and we will happily issue a replacement or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Partial refunds may be granted at the discretion of Concentric Cycling whereby these conditions are not met.

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Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

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Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us here.