Shipping, Taxes and Returns
We ship most orders within 1 business day.
All orders are dispatched from Perth, Western Australia.
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International Shipping
New Zealand - AU $7 flat rate
US / Canada / Asia Pacific - AU $10 flat rate
UK / Europe / Rest of World - AU $15 flat rate
Free standard shipping / discounted express shipping on orders over AU $100.
Import Duties and Sales Tax
Please note the following regarding import duties and sales taxes:
USA - there are no duties for imports into the USA due to the Australia-United States Free Trade Agreement (AUSFTA). Sales tax may apply in some states.
European Union / Northern Ireland - for orders up to 150 EUR, sales tax is included in the product price and import duties are waived. Orders over 150 EUR are without sales tax, which will need to be paid together with import duties on arrival into the EU.
UK - we are in the process of integrating sales tax and duties into our website. At this time, these are not included in the purchase price and will need to be paid on arrival into the UK.
Other countries - please refer to your local customs office for information on duties payable.
Concentric Cycling is not liable for local duties, taxes or losses that may arise from a customer refusing to pay the relevant duties on a purchase.
Shipping time from Australia in business days is as follows:
(For major cities delivery is usually on the lower end)
USA / UK / NZ
Standard - 5 to 15 days
Express - 3 to 8 days
Canada
Standard - 10 to 20 days
Express - 5 to 10 days
Asia Pacific
Standard - 10 to 20 days
Express - 4 to 8 days
Europe / Rest of World
Standard - 15 to 25 days
Express - 6 to 10 days
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Domestic Shipping (Australia)
Standard shipping - AU $5 flat rate
Express shipping - AU $10 flat rate
Free standard shipping / discounted express shipping on orders over AU $100.
Orders within Australia include GST.
Shipping time in business days is as follows:
(For major cities delivery is usually on the lower end)
Standard - 2 to 8 days
Express - 1 to 4 days