Shipping and Returns

Domestic Shipping (Australia)

Standard shipping AU $5 flat rate

Express shipping AU $10 flat rate

Free standard shipping / discounted express shipping on orders over AU $100.

 

International Shipping

New Zealand AU $7 flat rate

Asia Pacific / US / Canada AU $10 flat rate

UK / Europe / Rest of World AU $15 flat rate

Free standard shipping / discounted express shipping on orders over AU $100.

 

All orders are dispatched out of Perth, Western Australia. Delivery time varies depending on the location.

International orders may be subject to customs rates, please refer to your local customs office for information on duties payable.

Concentric Cycling is not liable for local duties, taxes or losses that may arise from a customer refusing to pay the relevant duties on a purchase.

 

Return Policy

We offer a 30 day return policy. If you are unhappy with your purchase for whatever reason, including change of mind, contact us within 30 days of making your purchase, and we will happily issue a replacement or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Partial refunds may be granted at the discretion of Concentric Cycling whereby these conditions are not yet.

 

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at taylor@concentriccycling.com